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"Focus should not be on technology, it should be about creating value for society and
customers. Technology is crucial, but the real differentiating
aspect in the business world, will be the human part."

Steven is an expert in customer focus in a digital world. He is a popular speaker at home and abroad. In his keynote presentations, Steven takes his audience on a journey to the world of modern customer relationships in a clever, enthusiastic and inspiring way.

Having written four bestsellers, he became known for his first book, The Conversation Manager, which won the award for most innovative marketing book of 2010. Over 100,000 copies were sold and they are published in 7 languages. 

Steven is also an entrepreneur. He is a co-founder of consultancy firm and the co-founder of content creation company. 

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